Refund Policy

The 14-day rule

Ask within 14 days of buying and, as long as you haven’t used the download link, we’ll refund the full price to the card you paid with. You don’t have to give a reason. We can see whether a link has been opened, so checking takes us a moment.

If you have downloaded it and something is wrong

• The file is damaged or won’t open. We’ll replace it. If the replacement fails too, we refund you in full, whenever that happens.
• The book isn’t what the page said it was. Tell us what was different. If you’re right, we refund you in full.
• Pages or sections are missing. We send you the corrected edition. If we can’t, we refund you in full.

If the book never arrived

Write to us and we’ll send the file by hand, the same day. If we can’t get it to you at all, we refund you in full whenever you ask, inside the 14 days or outside them.

Duplicate and unrecognised charges

• Charged twice for the same title. We refund the duplicate in full as soon as we spot it, without you having to ask.
• A charge you don’t recognise. Email us the last four digits of the card and the date. We’ll find it and, if it wasn’t yours, refund it straight away.

Your statutory rights

The right of withdrawal on digital content ends once delivery has begun with the buyer’s express consent. At checkout you consent to immediate delivery and acknowledge that downloading the file ends that right. This is why the refund above depends on the download. Nothing on this page limits the rights you keep in law, including your rights when goods are faulty or not as described.

How to ask, and how long it takes

Email contact@astrispublishing.company with the address you paid with and the title. No form, no reason needed. We answer within one business day and submit the refund the same day we agree it. Refunds go back through Stripe to the card you used, and your bank posts the money in 5 to 10 business days.